Return & Refund Policy

At AZ Perfumery, customer satisfaction is our priority. We take great care to ensure that every order is carefully inspected and securely packaged before dispatch. Please read our Return & Refund Policy below before placing your order.

Returns

Due to the personal and hygienic nature of perfumes and fragrance products, we do not accept returns or exchanges on opened or used items.

You may request a return only if:

• You received the wrong product.

• Your item arrived damaged or defective.

• Your order is incomplete or missing an item.

To be eligible for a return, you must contact us within 48 hours of receiving your order and provide:

• Your order number.

• Clear photos or an unboxing video showing the issue.

• A brief description of the problem.

Return Conditions

Returned items must:

• Be unused and unopened.

• Be in their original packaging with all seals intact.

• Include all original accessories, inserts, and proof of purchase.

Returns that do not meet these conditions may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.

• Processing typically takes 5–10 business days, depending on your bank or payment provider.

• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you receive a damaged, defective, or incorrect item, we will gladly replace it at no additional cost, subject to product availability. If the same item is unavailable, we may offer a refund or store credit.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used perfumes.

• Products with broken seals or damaged packaging caused by the customer.

• Sale, clearance, or promotional items.

• Gift cards.

Damaged Shipments

If your package arrives visibly damaged, please notify the delivery courier where possible and contact our customer support within 48 hours of delivery with photos or an unboxing video so we can resolve the issue promptly.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the Contact Us page on the AZ Perfumery website. We are committed to resolving all genuine concerns as quickly as possible.